Telemedicine Platform

FAQs2

We at CMC are dedicated to serving our patients during this challenging time. We are now pleased to offer telemedicine visits for select established patients via the Healow app.

We will be scheduling virtual visits during regular weekday office hours for certain types of visits including selected routine visits, medication checks, and certain eligible sick visits . Interested in a virtual visit? Please call any of our locations, and a member of our experienced medical team can determine if telehealth is right for your child’s individual situation.

Please be aware that we will be billing for telemedicine virtual visits. While this is a convenient service, it is also a significant medical decision-making visit with one of our providers. We advise you to check with your insurer if you have any concerns about coverage.

Patients who wish to participate will need to be web-enabled with CMC and then download the Healow app below.

Here’s how to get started:

1. You will first need to be web-enabled with CMC. If you receive email reminders from CMC, then you are already web-enabled. Not sure? Please call us, and our friendly staff can help.

2. Please take a few minutes to download the Healow app and sign in.  You will sign in with the same username and password you use for the CMC patient portal. Each child will have a separate account. You will log on to Healow under your child’s name, but select “this account belongs to MYSELF.”

3. If you are asked for a code, the code is GDAAAA.

4. For help logging in to Healow for the first time, please use the below link for screenshots and detailed instructions: https://help.healow.com/faqs/how-do-i-log-in-for-the-first-time-18/

5. Forgot your CMC login information? No problem, you can look it up on the Healow app using your child’s name and birth date.

6. CONGRATULATIONS! You are now ready for telemedicine! Call any of our office locations to request an appointment, and a member of our medical team can help determine if a telemedicine visit is right for you.

7. Still not able to log in? Call any of our offices so we may assist you.

Healow App Download from Apple App Store:

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Healow App Download from Google Play Store:

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