Recall of EpiPen® Auto-Injector


Update on Meridian’s Voluntary Worldwide Recall of EpiPen® Auto-Injector

source: http://www.mylan.com

If you think you may be impacted by this recall, please follow these steps:

STEP 1: Check the lot number on your carton or device to see if your EpiPen® Auto-Injector is affected by the recall.

STEP 2: If your EpiPen® Auto-Injector has been recalled, contact Stericycle at 877-650-3494 to obtain a voucher code for your free replacement product. Stericycle also will provide you with a pre-paid return package to ship the product back to Stericycle.

STEP 3: Visit your pharmacy with your voucher information to redeem your free replacement.

STEP 4: Send your recalled product to Stericycle. Do not return any devices affected by the recall until you have your replacement in hand.

Stericycle’s hours of operation are Monday-Friday 8 a.m.-10 p.m. ET, and Saturday and Sunday 8 a.m.-5 p.m. ET.

Update: We are aware that callers have experienced extended wait times and sincerely apologize for the inconvenience that this has caused. We are working closely with Stericycle, our recall management vendor, to increase staff trained to manage calls more quickly and reduce call wait times. We will continue to closely monitor the situation and explore all options to assist patients as expeditiously as possible. We appreciate your patience.

(last updated April 4, 8:45 PM ET)

Replacement and Return Instructions

Recalled Lots in U.S.

IMPORTANT NOTE: The NDC on the box ends with “2” because it contains two EpiPen Auto-injectors. The NDC on the individual EpiPen within the box has an NDC ending in “1.”

Contact Information

Stericycle
To return your product, please contact Stericycle at 877-650-3494. Stericycle’s hours of operation are Monday-Friday 8 a.m.-10 p.m. ET, and Saturday and Sunday 8 a.m.-5 p.m. ET.

Mylan Customer Relations
800.796.9526
customer.service@mylan.com

Note: Contact Stericycle for the return and replacement of recalled product.